Speaker: Neal Glatt, founder and CEO, Neal Glatt Sales & Strategy

In this extended session for retailers, you’ll learn to build a practical retail playbook to help your team confidently guide customers to increased ticket volumes without making customers feel sold to. Explore how customers shop, decide, and engage with your team. Learn how to use short huddles and engaging games to train team members to spark natural conversations, offer recommendations, and create memorable experiences that increase sales, without feeling pushy. If you want a more confident retail team and stronger customer experience, this session will give you the tools, templates, and hands-on practice to make it happen!