Speakers: Rick Peters, President, The Peters Company | Elizabeth Peters, Vice President, The Peters Company

“In God we trust. All others must bring data.” This quote by W. Edwards Deming refers to the significance of data measurement in doing business. Why? Because measurements drive behavior; what you measure is what you get. How do we choose what to measure? Which metrics give us the best prospect of achieving our goals? How can we use data to manage and motivate labor effectively — and how do we use all this information to improve our business? This seminar looks at measures for different levels of a company. It also offers an approach to implementing metrics and common pitfalls to avoid.