Speaker: Anne Obarski, Founder and CEO, Merchandise Concepts
Through the pandemic, customers have grown accustomed to online ordering. However, today you are trying creative ways to get customers back in the store. This seminar will focus on eight critical areas in your store to deliver that “astonishing” experience at every single touchpoint you have with your customer. The A.C.E. grading scale includes marketing, exterior and interior, employees, merchandising, and three additional areas you probably have never thought of. This session will help you deliver an A+ astonishing experience for your customers at every turn.